Shipping & Returns
For US Customers
- Shipping is Free over $100 (Domestic USPS Standard Shipping Only).
- If you choose USPS Priority Mail shipping, it is a flat fee of $10.95. We are happy to combine-ship on multiple items to save you money
- If you choose USPS Priority Mail Express shipping, it is a flat fee of $29.95. We are happy to combine-ship on multiple items to save you money.
For International Customers - Most Countries
- You may choose from three shipping options (see below). We are happy to combine-ship on multiple items to save you money. If you choose to ship FedEx, UPS, etc., please contact us for rates and availability.
- USPS First Class Mail International: $19.95 - 10 to 24 Days
- USPS Priority Mail International: $39.95 - 6 to 10 Days
- USPS Priority Mail Express International: $69.95 - 3 to 5 Days
- Estimated delivery times may be longer or shorter based on your country's customs clearance process and/or delays.
For All Other International Customers
- Please contact us for shipping rates and availability. You may contact us by clicking on the Contact Us tab at the top of our homepage.
- Before shipping, allow 2-3 business days to inspect, evaluate and process your gemstones and/or diamonds. For your protection and security, all shipments are insured with tracking. In the event that we are out of stock on a particular piece, please allow up to 7 additional business days for delivery.
- 100% Satisfaction Guaranteed! No Restock Fees! Returns are accepted--no questions asked! In the unlikely event you will need to return your purchase, you must notify us by clicking on the Contact Us tab at the top of our homepage. We will then send you your personal return authorization # and return directions. Merchandise must be received in the same condition and with all the certificates and packaging that were sent with it within 30 days of receipt of item. All items must be mailed back with tracking. Once your return is received, we will refund your money minus shipping. Shipping will be deducted, even if shipping was free.
- Our Address: 119 Sugar Cane, Irvine, CA 92620
- For security reasons, when shipping a return, only address us as NWG (Do not mention "Gems" or "Diamonds" on the package).
- If you have any other questions about your order or returns, you may also contact us at 1-877-NWG-GEMS (1-877-694-4367). If you reach our voicemail, we will return your call within one business day. In most cases, we will return your call the same day.
NWG - 14271 Jeffrey Road, #287, Irvine, CA 92620
Phone: 1-877-NWG-GEMS (1-877-694-4367)
Hours: Daily 8:00 AM - 9:00 PM - Pacific Time